INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What Shipping Methods Are Available?
- Nairobi and Kiambu: You can pick from our shop at Tea Room or we can make delivery via delivery person or rider.
- Outside Nairobi: Delivery through your preferred courier company.
Do You Ship Internationally?
No, we currently do not offer international shipping.
How Long Will It Take To Get My Package?
Nairobi and Kiambu: We do Same-day delivery if ordered before 4 PM, otherwise next day.
Outside Nairobi: We send your parcel with most trusted companies in Kenya an deliveries are made within 48 hours
What Payment Methods Are Accepted?
- Cash on Delivery
- Lipa Na M-Pesa for parcels
- Direct Bank Transfers
- Debit Card Payments via Mastercard or Visa
Is Buying Online Safe?
- Yes and No, but exercise caution. Verify business addresses and check the business’s Facebook page for legitimacy.
How Do I Place an Order?
- Online via our website: Search for your product, add to cart, and checkout.
- Call us at +254 742444146.
- Email us at orders@paragoncollection.co.ke.
INFORMATION ABOUT US